Refund & Cancellation Policy
Effective Date: October 2026 • Applicable across India
1. Bespoke & Perishable Nature of Hampers
Because our gift hampers contain personalized calligraphy note cards, perishable gourmet confectionery, and customized satin ribbon packaging, we do not accept arbitrary returns once an order has been prepared or dispatched.
2. Zero-Breakage Guarantee & Damaged Transit Claims
Your satisfaction is paramount. In the rare event that an item arrives damaged or broken during transit, please notify us within 24 hours of delivery with photos of the damaged article via email (concierge@littleluxehamper.com) or WhatsApp (+91-9876543210). We will immediately ship a 100% free replacement or issue a full refund to your original payment method.
3. Order Cancellations Prior to Dispatch
You may cancel an order free of charge up to 6 hours after placing it, provided custom calligraphy has not already been completed. Once dispatched to the courier, cancellations cannot be processed.
4. Refund Processing Window
Approved refunds are credited back to the original UPI, Card, or Bank account within 5 to 7 business days per banking and RBI standard turnaround times.